Cleenki är en mobilapp som förenklar processen att hitta pålitliga och professionella städare nära dig. Genom en enkel och användarvänlig plattform matchar vi ditt hushåll med erfarna städare baserat på dina specifika behov och preferenser.

Vårt matchningssystem använder avancerade algoritmer för att analysera dina städbehov, plats och önskemål. Genom att fylla i din profil med detaljerade uppgifter om ditt hushåll hjälper vi dig att hitta den bästa möjliga matchningen med professionella städare i ditt område.

Alla städare som samarbetar med Cleenki genomgår en noggrann granskningsprocess. Detta inkluderar bakgrundskontroller, referenstagning och validering av erfarenhet och kompetens inom städbranschen.

Priserna för städtjänster varierar beroende på faktorer såsom typen av städtjänst, storleken på ditt hushåll, och särskilda önskemål. Vår app ger en uppskattning av kostnaden baserat på informationen du tillhandahåller i din profil och dina specifika behov.

Betalningsprocessen är smidig och säker. När din städsession har slutförts, genererar vi automatiskt en detaljerad faktura som skickas direkt till din angivna e-postadress. Där hittar du alla nödvändiga uppgifter för att enkelt genomföra betalningen enligt ditt föredragna betalningssätt.

Ja, säkerheten och tryggheten för både våra kunder och städare är en prioritet för oss. Därför är alla städare som arbetar genom Cleenki försäkrade. Denna försäkring skyddar mot eventuella skador eller olyckor som kan inträffa under utförandet av städtjänster i ditt hem. Detta innebär att du som kund kan känna dig extra trygg när du anlitar städtjänster genom vår app, vetandes att det finns en försäkring som täcker eventuella oönskade händelser.

Kundnöjdhet är vår högsta prioritet. Om du inte är nöjd med den utförda städtjänsten, vänligen kontakta vår kundtjänst direkt genom appen. Vi kommer att se till att adressera dina bekymmer och vidta nödvändiga åtgärder för att rätta till situationen.

Du kan enkelt avboka eller ändra en bokning direkt i appen. Observera att avbokningar eller ändringar som görs inom ett visst antal timmar före den schemalagda städtiden kan medföra en avgift.

Din säkerhet och integritet är av yttersta vikt för oss. Vi använder branschledande säkerhetstekniker för att skydda din personliga information och försäkrar att den inte delas med tredje part utan ditt uttryckliga godkännande.

Effective Date: 2024-11-13 Cleenki AB ("Cleenki", "we", "us", "our") is dedicated to upholding your privacy and safeguarding your personal data. This Privacy Policy applies to your use of our mobile application, website, and all related services (collectively, the "Services"). We comply with the General Data Protection Regulation (GDPR) and the Swedish Personal Data Act. 1. COLLECTION OF INFORMATION 1.1. Information You Provide to Us We collect information that you provide directly to us. This includes, but is not limited to, information provided when you create or modify your account, request services, contact customer support, or communicate with us in any other way. The types of information we may collect include your name, email address, phone number, postal address, profile picture, payment method, personal identification number (personnummer), and other information you choose to provide. 1.2. Information We Collect Through Your Use of Our Services We gather information about your use of our Services in the following general categories: Location Information: If you enable location services on your device, we collect the precise location of your device when our app is running in the foreground or background. Transaction Information: Details of the transactions related to your use of our Services, including types of services requested, date and time of service, charges, and other transaction-related details. Device Information: Information about your mobile device, such as hardware model, operating system and version, unique device identifiers, and mobile network information. 1.3. Information from Third Parties We may receive information about you from third parties, such as payment processors, to facilitate transactions. This data is managed and protected under the same security and privacy practices as information collected directly from you. 2. USE OF INFORMATION The information collected is used to provide, maintain, and improve our services. We also process your personal information, including personnummer, to enable tax deductions (RUT) and to verify eligibility under Swedish law. This includes operational uses, fraud detection and prevention, security incident measures, and other legitimate interests in compliance with Swedish law. 3. SHARING OF INFORMATION We may share the information we collect about you as outlined in this Privacy Policy or as explicitly described at the time of collection or sharing. All sharing of information is done in compliance with the Swedish Personal Data Act and the GDPR. Personal data is shared only with third parties necessary for the operation of our Services, such as payment processors, cloud storage providers, or customer support tools, all of which are bound by data processing agreements. We do not sell or share personal data with any third party for their marketing purposes. 3.1 Data Processing Agreements Any third parties with whom we share your information for processing (e.g., payment services or cloud providers) are contractually bound to comply with GDPR standards and to use your data only for the purposes defined in this policy. 3.2 International Data Transfers If personal data is transferred outside the EU/EEA, we ensure an adequate level of protection in compliance with GDPR through mechanisms like the EU Standard Contractual Clauses or other appropriate safeguards. 4. YOUR RIGHTS AND CHOICES Under the GDPR and the Swedish Personal Data Act, you have certain rights regarding your personal data. These rights include accessing, rectifying, erasing, and restricting the processing of your data. You also have the right to object to the processing and, where consent is the basis for processing, to withdraw your consent at any time. 4.1. Right to Withdraw Consent If processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. 4.2. Data Portability You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller, where technically feasible. 4.3. Automated Decision-Making We do not engage in automated decision-making, including profiling, that significantly affects users of our Services. 4.4. Retention of Data We retain personal data only as long as necessary for the purposes stated in this Privacy Policy or as required by Swedish law. Data is securely deleted or anonymized after this period. For specific information about our data retention practices, you may contact support@cleenki.com. 5. SECURITY MEASURES We take the security of your personal data seriously. Cleenki employs industry-standard technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. Our measures include encryption, access controls, and regular security audits to ensure data protection. 6. CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this Privacy Policy as necessary. Any changes will be reflected by an updated effective date at the top of this policy. Significant changes will be communicated to you through additional notice. 7. CONTACT INFORMATION For questions regarding this Privacy Policy or to exercise your rights under the GDPR, please contact us at support@cleenki.com.